VOSA Plumbing, Draining and Gasfitting‍ ‍
ABN 57 846 492 310 Licence No. 358138C

These Terms and Conditions apply to all estimates, quotations, works and services provided by VOSA Plumbing, Draining and Gasfitting (“VOSA”, “we”, “us”, “our”) to the client (“you”, “your”). Where residential building work or plumbing work is carried out in NSW, these Terms are intended to operate consistently with the Home Building Act 1989 (NSW), the Building and Construction Industry Security of Payment Act 1999 (NSW), Australian Consumer Law, and other applicable laws.

Definitions
Estimate means an initial, non-binding indication of likely cost based on the information available at the time. An estimate is not a fixed price and is not a quote.
Quote means a written fixed-price offer issued by VOSA for a clearly defined scope of work, subject to these Terms.
Variation means any change to the scope, materials, method, design, access, timing, or conditions of the work after an estimate or quote has been issued.
Time and materials work means work carried out on an hourly or charge-up basis, where the final cost depends on labour, materials, plant, access, delays, and site conditions encountered during the work.

Estimates
Estimates are provided in good faith, based on the information available at the time of review. An estimate is not a quote and is not binding unless we expressly state in writing that it is fixed. Final costs may change if site conditions, hidden defects, access issues, material changes, or additional work are identified after work commences, which is common in plumbing and renovation work.

Quotes
Where VOSA provides a quote, the quoted price is valid for 30 days from the date of issue unless stated otherwise in writing. A quote is based only on the scope described in the quote and is subject to variations, changes, site conditions, and any work not reasonably visible or disclosed at the time of quoting.

If the scope changes, or if unforeseen conditions are discovered, VOSA may issue a variation or revised quote before proceeding with the affected work. Any variation that changes the price or completion time will be documented and agreed in writing where required by law before the variation work is carried out.

Time and Materials
Some work is carried out on a time and materials basis. In those cases, the work is not quoted as a fixed price and itemised invoicing may not be provided unless expressly agreed in writing. The client agrees to pay for all labour, materials, consumables, call-outs, travel, plant, equipment, subcontractors, waste disposal, access equipment, permits and related costs reasonably incurred in performing the work.

Time and materials work may be appropriate where the scope cannot be properly defined in advance, where hidden defects are likely, where urgent attendance is required, at the client/ customers request or where the work depends on conditions that cannot reasonably be confirmed before commencement.

Variations
Variations are part of renovation and maintenance work, particularly where existing plumbing, drainage, gas or building conditions are concealed. Any variation may affect the price, timeline, and sequence of works. VOSA is entitled to charge for all variation work, including associated labour, materials, delays and any additional cost arising from the variation. Variations include where the customer may have a change of mind on fixtures, fittings or finishes.

Where practicable, we will notify you before carrying out a variation. If urgent action is required to protect life, property, safety, or to prevent further damage, we may carry out the necessary work and advise you as soon as reasonably possible afterwards.

Payment
Payment terms will be set out in the estimate, quote, invoice or payment claim. VOSA may request a deposit, progress payment, or payment on completion, depending on the nature and value of the job. VOSA is entitled to issue payment claims and recover progress payments in accordance with the Security of Payment legislation where applicable.

If a payment is overdue, we may suspend work until all outstanding amounts are paid. Late payment may result in interest, recovery costs, and any lawful enforcement action available to VOSA.

Workmanship and Materials
VOSA will carry out work with reasonable care and skill, using appropriate materials and methods for the job. Any goods supplied remain subject to the manufacturer’s warranty where applicable, and any non-excludable rights under Australian Consumer Law continue to apply.

Where products, fixtures or fittings are supplied by you or by another trade, we are not responsible for defects, incompatibility, warranty issues, or failures arising from those items unless required by law. We are not responsible for delays caused by unavailable materials, discontinued products, supplier shortages, or manufacturer backorders.

Site Conditions
Plumbing, drainage and gasfitting work often involves concealed conditions that cannot be fully confirmed until work begins. Existing pipes, valves, drains, fittings, waterproofing, framing, structural elements, or connected services may be damaged, obsolete, non-compliant, or unsafe once exposed. Site conditions must also be fit for work, should VOSA arrive to a site that is deemed unsafe, or unsuitable for work to commence, fees and charges for time will be billed to the client/ customer.

If additional work is required to complete the job properly or safely, that work will be treated as a variation or separate chargeable work as appropriate. VOSA is not responsible for damage caused by pre-existing deterioration, hidden defects, or failures in aged or defective infrastructure, except to the extent caused by VOSA’s negligence or as otherwise required by law.

Drainage and Blockages
Where VOSA attends to a blocked drain, the initial service may restore flow without resolving the underlying cause. Repeated blockages may indicate root intrusion, pipe collapse, incorrect fall, structural damage, or another concealed defect.

Unless structural repairs are included in the work scope, VOSA does not guarantee that a cleared drain will remain permanently free-flowing. Further investigation, excavation, repair or replacement may be required and will be treated as additional work if not included in the original scope.

Compliance and Safety
VOSA will comply with applicable NSW legislation, regulations, codes and standards relevant to the work being carried out, including licensing and safety obligations. You agree to provide safe, reasonable and timely site access, and to disclose any known hazards, asbestos risks, water restrictions, gas isolation issues, or other site conditions that may affect the work.

Where the law requires a permit, approval, notification, inspection or compliance certificate, VOSA may arrange or advise on the process, but you remain responsible for approvals required to be obtained by the owner unless otherwise agreed in writing.

Termination
Either party may end the work in writing, subject to any non-excludable legal rights. If you cancel, delay, or suspend the work after it has commenced, you must pay for all work completed, materials ordered or delivered, labour incurred, and any reasonable cancellation or restocking costs.

If VOSA is unable to continue because of unpaid invoices, unsafe site conditions, inaccessible work areas, or interference by other trades or occupants, we may suspend or terminate the work and charge for work completed to that point.

Liability
To the maximum extent permitted by law, VOSA is not liable for indirect loss, loss of profit, loss of opportunity, business interruption, or consequential loss arising from the work. Where liability cannot be excluded, it is limited to the minimum extent permitted by law, including resupply of the relevant service or repair or replacement of goods where required.

Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law or the Home Building Act 1989 (NSW).

Disputes
If a dispute arises, the parties must first attempt to resolve it in good faith. If the matter cannot be resolved, the parties should seek mediation or other informal dispute resolution before commencing proceedings, except where urgent legal action is required.

These Terms are governed by the laws of New South Wales and the parties submit to the jurisdiction of the courts of NSW.
Last Updated 19th June 2026.